Privacy Policy

1. Introduction

• This Privacy Policy (“Privacy Policy”), together with the Terms governs your use of the VaaniKosh Digital Platform, operated by VAANIKOSH INNOVATIVE SOLUTIONS (OPC) PRIVATE LIMITED (“VaaniKosh”, “we”, “us” or “our”), and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the VaaniKosh Digital Platform you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalized terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.
• Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the VaaniKosh Digital Platform.

2. Information We Collect

2.1. Information You Provide

• Account Information: Email address, Mobile Number, username, and password
• Payment Information: Billing details processed through our payment provider
• Delivery of Service: Universally unique identifier (UUID); Data communicated while using the service; unique device identifiers for security
• Support Communications: Messages sent to our support team

2.2. Automatically Collected Information

• Usage Data: Pages viewed, features used, time spent
• Device Information: IP address, browser type, OS, device identifiers
• Cookies: Session cookies and preference cookies

2.3. Third-Party Data

This is not considered personal information under this policy, and shall be governed by respective Privacy Policy of Third Party service providers.

3. How We Use Your Information

• Provide and improve the Service
• Process subscriptions and payments
• Analyse usage to enhance performance
• Personalise content delivery
• Send updates, alerts, and administrative messages
• Provide customer support
• Detect and prevent fraud or misuse
• Comply with legal obligations

4. How We Share Your Information

4.1. Service Providers

We may share information with:

• Payment processors
• Cloud and hosting providers
• Analytics services
• Customer support tools

4.2. Legal Requirements

We may share information when required by law or valid legal requests.

4.3. Business Transfers

In case of a merger or acquisition, your information may be transferred.

4.4. With Your Consent

We may share data for additional purposes with your explicit permission.

5. Data Retention

We retain personal information as long as necessary to operate the Service. When an account is deleted, personal data is deleted or anonymised within 90 days, unless otherwise required by law.

6. Data Security

We implement technical and organisational safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights and Choices

Depending on your region, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Request data export
• Opt-out of marketing communications
• Object to certain processing activities

To exercise these rights, email us at legal@vaanikosh.com.

8. Cookies and Tracking Technologies

For detailed information, please see our Cookie Policy.

9. International Data Transfers

Your information may be processed outside your country of residence under appropriate safeguards.

10. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect children’s data. If you believe a child has provided information, contact us immediately.

11. California Privacy Rights (CCPA)

California residents may request:

• Disclosure of collected personal data
• Deletion of personal data
• Opt-out of data sale (we do not sell personal data)

12. GDPR Compliance

If you are in the EEA, you have GDPR rights including access, correction, deletion, restriction, portability, and objection.

13. Changes to This Privacy Policy

We may update this policy from time to time. You have to visit Private Policy Section on Website to stay updated about our Privacy Policy. Continued use of the Service constitutes acceptance.

14. Contact Us

Company: VAANIKOSH INNOVATIVE SOLUTIONS (OPC) PRIVATE LIMITED
Address: Plot GH-05-A, Techzone-4, Greater Noida, Uttar Pradesh, India
Email: legal@vaanikosh.com