Refunds Policy

1. Overview

• This Refunds Policy (“Refunds Policy”), together with the Terms governs your use of the VaaniKosh Digital Platform, operated by VAANIKOSH INNOVATIVE SOLUTIONS (OPC) PRIVATE LIMITED (“VaaniKosh”, “we”, “us” or “our”), and outlines the circumstances under which refunds are available and the process for requesting a refund.

2. Billing Policy

2.1. Billing - Subscription

• Subscriptions are billed at the end of each month for the service used during that month.
• You can cancel your subscription at any time without penalty.
• Upon cancellation, you will not be charged for subsequent billing periods.

2.2. Billing - One Time Payment / Pay-as-you-Go

• One Time Payment / Pay-as-you-Go are billed instantly for the service used.

3. Refund Policy

3.1. Refunds - Subscription

• Any payment can be refunded if requested within 7 days from the date of invoice.
• This applies to cancellations of initial subscriptions, renewals, and upgrades.
• Downgrades: Switching from a higher‑tier plan to a lower‑tier plan does not qualify for a refund of the price difference.
• Account must not have violated our Terms.
• Account must not have abused the Refund Policy.
• Account terminated for violating our Terms or abuse of Refund Policy are not eligible for refunds.

3.2. Refunds - One Time Payment / Pay-as-you-Go

• One Time Payment / Pay-as-you-Go are non-refundable.

4. How to Request a Refund

4.1. Contact Us

Email our refunds team at refunds@vaanikosh.com with the following information:

• Your account email address and mobile number.
• Date of purchase.
• Reason for the refund request.
• Transaction ID (if available).

4.2. Processing Time

Refund requests are typically processed within 5‑7 business days of approval. The refund will be issued to the original payment method.

4.3. Payment Provider Processing

After we issue the refund, it may take an additional 5‑10 business days for the funds to appear in your account, depending on your payment provider and financial institution.

5. Exceptional Circumstances

In rare cases, we may consider refund requests outside of our standard policy due to:

• Extended service outages or technical issues that prevented you from using the Service.
• Billing errors or duplicate charges.
• Other extenuating circumstances at our discretion.

These requests will be evaluated on a case‑by‑case basis. Please contact us with detailed information about your situation.

6. Enterprise Plans

Enterprise plans may have custom refund terms as negotiated in the service agreement. Please refer to your contract or contact our enterprise support team for information about refunds on enterprise subscriptions.

7. Chargebacks

• We encourage you to contact us directly before initiating a chargeback with your payment provider.
• Chargebacks may result in immediate account suspension.
• If you have concerns about a charge, please contact us for amicable direct solution.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your purchase after changes are posted constitutes acceptance of the updated Refund Policy. You have to visit Refunds Policy section on Website to stay updated about our Refunds Policy. Continued use of the service constitutes acceptance.

9. Contact Information

For refund requests or questions about this policy, please contact:

Company: VAANIKOSH INNOVATIVE SOLUTIONS (OPC) PRIVATE LIMITED
Email: refunds@vaanikosh.com
Response Time: We aim to respond to all refund requests within 1‑2 business days.